FAQ
Shopping
How do I know if a product is right for me?
We've grouped our products by interest to help you pick accessories best suited to your needs. Discover our Creator Kits whether you are an industry pro or a passionate content creator.
Is SHAPE wlb only for industry professionals?
SHAPE wlb has products adapted to creators of all levels. We're proud that film industry leaders trust our brand, but we also have products well-suited to beginners. Find out more.
What is the return policy?
We love the products we make, and we think you will too. That is why we offer a lifetime warranty.
If, after trying them, you find that you're unhappy for any reason, please contact us.
Fill out a Return Merchandise Authorisation form here.
Does SHAPE wlb offer free shipping?
Yes, free standard shipping applies to orders totalling $99 and above for Canada and the US. The $99 threshold is on the final checkout total minus discounts, taxes, and shipping.
Does SHAPE wlb offer free international shipping?
Yes, free standard shipping applies to orders totalling $149 and above for international orders. The $149 threshold is on the final checkout total minus discounts, taxes, and shipping. International orders are generally subject to destination's local import duties and taxes. SHAPE wlb cannot be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.
I need a quote for items
Thank you for contacting us! we strongly suggest you send your request to sales@shapewlb.com with the skus of the products you're interested in, including your shipping address so the shipping can be calculated in the quote. We hope to be of help, thank you for your interest in our products.
Is vat in included in order to Netherlands?
None of our products include taxes for the European Union, it's your customs that will add that once it comes in your country
I would like a number I can call to speak to someone?
Here is our number: 450.447.4444, dial 0 for help, if you're in the US, you can dial 1.888.968.9810, dial 0 as well, Thank you!
I live in Romania, will there be any taxes if I buy your product? How long will it take for it to arrive?
Thank you for your question! Your country's customs will be able to inform you on import taxes once the product reaches your country. There are no taxes on our side. Normally orders take 5-7 days to reach Europe. Thank you, The SHAPE team. (réponse automatiser pour les questions de douanes)
Hello, does this ship from canada? im in europe so just wondering.
Hello John, Indeed, all of our products ship from where they are manufactured, in Canada. We hope this helps and we thank you for your interest in our products.
The SHAPE team.
Products
What does the Push Button do?
The Push Button is a patented system unique to SHAPE wlb products allowing quick locking and unlocking of your tools when your creative timing is of the essence. Find out more.
Which devices are compatible with SHAPE wlb products?
SHAPE wlb accessories are compatible with the cameras and lighting equipment brands you love, from Canon, Panasonic, Sony, Red, and more. Visit our "Compatibility" section to discover the complete list of brands for which our accessories suit.
Can I use the same accessory on different camera brands?
Read our device's compatibility and select the correct option before purchasing. Most products work with multiple brands, but you may need to change parts to fit them.
What is the weight of your SHAPE FULL PLAY RECHARGEABLE BATTERY 98 WH GOLD MOUNT?
Thank you for your question! The weight of our 98Wh Gold Mount is 1.54 lb | 0.70 Kg.
We hope this helps and we thank you for your interest in our products.
Do the tripods come with two handles?
Our tripods come with one pan handle. An additional pan handle can be purchased on its own if you wish:
https://www.shapewlb.com/products/shape-tripod-pan-handle-push-button-st-series-tripods)
Do you also do repairs?
Of course we do repairs. Our admin department will send you an RMA return procedure for you to send them in, we'll tune them up as best we can.
Is a bag an 'oversized' item? I am seeing a shipping charge.
Yes the box which contains the bag is considered an oversized item, therefore there is a shipping surcharge.
Does the ABGL come with any mounting screws?
Thank you for your question! Indeed our ABGL plate comes with mounting screws and an aluminum back plate in case you need to mount it on other applications.
I have the item V2PWC and was wondering what if I need a converter to use it in Europe? Or an adapter is ok?
An adapter is sufficient for Europe.
Do you sell replacement rubber to the fx9 baseplate?
I do not know the price but I will be happy to send it to you free of charge when we return. Is it possible to send us your shipping address to rma@shapewlb.com please.
Will the SHAPE MONTREAL BIG WHEEL work on a c-stand?
I'm sorry for the late reply. Unfortunately, the BIG WHEEL does not work with the c-stand.
Are you offering any of your products in different specs?
We suggest you contact us directly at support@shapewlb.com with maybe a few pictures as an example so we can have a better idea of your request.
I'm missing a screw from a swing away matte box. How would I replace it ?
Send us a picture of the missing screw if you have another to our support service: support@shapewlb.com, this will be easier for us to follow up with you.
Company
Who founded SHAPE wlb?
Our company was launched by industry professionals Mylène Girard and Charles Vallières in 2007. Visit the Our Story page to find out more.
Where are SHAPE wlb products made?
Our products are proudly designed and manufactured at our headquarters in Canada, ensuring quality that is second to none.
When was SHAPE wlb launched?
Our company launched in 2007 and has been growing worldwide ever since. Visit our About Us page to learn more.
We want to start dealing with shape. Who do we contact?
You can contact us at sales@shapewlb.com.